Our Client, a leading private medical clinic in Loughborough are seeking a dedicated and experienced Practice Administrator to oversee the daily operations of the practice; ensuring seamless service delivery, efficient resource management, and high patient satisfaction. You will be responsible for team leadership, financial performance, compliance with clinical and operational standards, and the implementation of strategic goals at a local level.
Responsibilities
- Manage all aspects of practice operations, ensuring efficient workflow and high-quality service delivery.
- Ensure the delivery of outstanding patient care and experience at every touchpoint.
- Manage clinic performance against KPIs including revenue targets, patient throughput and satisfaction.
- Collaborate with clinical staff to maintain the highest standards of clinical governance and safety.
- Oversee appointment scheduling, clinic workflow, and resource planning to maximise efficiency.
- Develop and implement operational policies and procedures.
- Maintain patient records and ensure confidentiality.
- Assist with consultations and patient diagnostics.
- Manage stock control, supplier relationships, and operational budgetsEnsure compliance with CQC regulations and company policies.
- Handle patient feedback, concerns, or complaints in a professional and empathetic manner.
- Drive local marketing initiatives and community engagement to promote clinic growth.
What you will need:
- Proven experience of at least 3 years in an administrative role. A background in the clinical/medical sector would be advantageous.
- Excellent leadership and team management skills with the ability to inspire and motivate.
- Strong organisational and problem-solving abilities.
- Commercially savvy with experience managing budgets and driving business performance.
- Exceptional communication skills with a patient-first approach.
- Competent in using clinic or practice management software and Microsoft Office.
If you are an enthusiastic administrator with a commitment to excellence, we encourage you to apply for this rewarding opportunity.
Salary is up to £29,000 plus bonus.
